Shipping Policy

01 Order Processing

Orders are processed after the order details have been received and any required payment has been successfully confirmed.

• Processing time may vary depending on product availability and vendor handling.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Some products may require additional preparation or verification before dispatch.
• If an item becomes unavailable, we will communicate the available options where appropriate.

An order confirmation does not necessarily mean that the order has been dispatched. Dispatch confirmation or tracking information will be provided when available.

02 Estimated Delivery Time

Delivery estimates depend on the destination, product, seller, courier availability, and any additional handling requirements. The estimated delivery information displayed during checkout or in your order details should be used where available.

Delivery estimates are not guaranteed unless expressly stated otherwise. If a specific delivery commitment has been made, we will handle it in accordance with that commitment and applicable law.

03 Shipping Charges

Shipping and delivery charges, where applicable, will be displayed during checkout before you complete your order. Charges may vary based on the delivery address, package dimensions, weight, product type, and available delivery service.

• Any applicable shipping fee should be reviewed before payment.
• Free shipping offers, if available, may be subject to specific conditions.
• Additional charges will not be applied contrary to applicable law or without the required disclosure or consent.

Please refer to the amount shown in your order summary for the shipping charges applicable to your purchase.

04 Order Tracking

Where tracking is supported, tracking details may be shared by email, SMS, your customer account, or another available notification channel after dispatch.

Courier tracking information may take some time to become available after the package is handed over. Tracking updates are provided by the relevant delivery provider and may not refresh continuously.

If tracking details are unavailable or appear incorrect, please contact our support team with your order number.

05 Delivery Address and Contact Details

Customers are responsible for providing an accurate and complete delivery address, including the recipient's name, phone number, PIN code, and any necessary address instructions.

• Check your delivery details carefully before placing an order.
• If you need to change an address, contact support as soon as possible.
• Address changes may not be possible once an order has been dispatched.
• We may be unable to deliver if the address is incomplete, inaccessible, or outside the courier's service area.

We cannot guarantee that a requested change will be accepted after order processing has begun.

06 Delivery Delays

We make reasonable efforts to facilitate delivery within the indicated timeframe. However, delays may occur due to:

• Weather conditions, natural events, or transport disruptions.
• Courier capacity, operational issues, or service interruptions.
• Incorrect address details or difficulty contacting the recipient.
• Public holidays, remote destinations, or local restrictions.
• Security checks or other circumstances beyond reasonable control.

If we become aware of a significant delay, we will provide an update where reasonably possible. This policy does not exclude any remedies required by applicable law.

07 Failed or Missed Deliveries

Please ensure that someone is available to receive the package when the courier attempts delivery, if required by the delivery service.

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may attempt redelivery or return the package in accordance with its procedures.

If your order is marked as delivered but you have not received it, check with household members, reception, security, or other authorised recipients before contacting support.

Any additional delivery charges, cancellation, or refund handling will be communicated and applied only in accordance with the disclosed order terms and applicable law.

08 Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives. If a package appears damaged, an item is missing, or you receive the wrong product, contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number and the affected product details.
• A description of the issue.
• Clear photographs of the product and packaging, where relevant.
• Any other reasonable information needed to review the claim.

We will review the issue and explain the available next steps under our applicable return, replacement, and refund policies. Please do not dispose of damaged packaging before the issue has been reviewed if it may be needed as evidence.

Any request deadlines must be disclosed in the applicable policy and will not override rights that cannot lawfully be restricted.

09 Delivery Restrictions

Delivery is available only to locations supported by the applicable seller and courier. Some products may have special delivery requirements or geographic restrictions.

If your PIN code or location is not serviceable, the Website may be unable to accept the order for that destination. Please check delivery availability before placing your order.

We will handle any order that cannot be fulfilled in accordance with the applicable cancellation, payment, and refund terms and applicable law.

10 Returns, Cancellations and Refunds

Shipping arrangements are separate from the eligibility rules for cancelling an order, returning a product, or receiving a refund.

Please review our Terms & Conditions and the separate Return and Refund Policy, if available, for applicable procedures, timelines, and conditions.

Where a refund is approved, the time taken for the funds to appear may depend on the payment provider and the customer's bank or payment method.

11 Changes to This Policy

We may update this Shipping Policy when our delivery arrangements, services, or legal requirements change. The revised policy will be published on this page with an updated date.

Changes will not override rights or obligations that applicable law requires us to honour for an existing order.